Refund Policy

Yourviptv Refund Policy: Ensuring Your Satisfaction

At Yourviptv, we are committed to ensuring your satisfaction with our IPTV products and services. We recognize that situations may arise where you need to request a refund. This Refund Policy outlines the terms and conditions governing our refund process.

Subscription Refunds:

Cancellation During Trial Period:
If you subscribed to one of our services and decide to cancel within the trial period, you are entitled to a full refund. The duration of the trial period and eligibility details for a refund will be clearly communicated during the signup process.

Service Interruptions:
In the event of prolonged service outages or technical issues preventing you from accessing subscribed content for an extended period, you may qualify for a refund. Please contact our customer support team to report the issue and determine the appropriate course of action.

Unsatisfactory Service Quality:
If you experience persistent issues or significant degradation in service quality that cannot be resolved within a reasonable timeframe, you may be eligible for a refund. We encourage you to reach out to our customer support team to address the issue and explore potential solutions.

Refund Process:

Contacting Customer Support:
To initiate a refund request, contact our customer support team through the provided communication channels. Provide relevant details about your purchase, including your order number, subscription or device details, and a clear explanation of why you are requesting a refund.

Evaluating Refund Eligibility:
Our customer support team will assess your refund request based on the terms outlined in this Refund Policy. In some cases, we may request additional information or offer troubleshooting assistance to resolve the issue before proceeding with the refund.

Refund Resolution:
If your refund request is approved, we will initiate the refund process within a reasonable timeframe. Refunds will be issued using the same payment method used for the original purchase unless an alternative arrangement is agreed upon.

Exclusions:

Change of Mind:
Refunds due to a change of mind or personal preference are not applicable unless explicitly stated during the purchase process.

Third-Party Services:
If you obtained IPTV services or devices from a third-party seller or reseller, please refer to their refund policy, as it may differ from Yourviptv’s policy.

Modifications to the Refund Policy:

Yourviptv reserves the right to modify or update this Refund Policy at any time. Any revisions will take effect immediately upon being posted on our website. We encourage you to periodically review this policy to stay informed about our refund procedures.

Contact Us:

If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our customer support team. We are dedicated to ensuring your satisfaction and providing a seamless experience with our IPTV products and services.